FAQ

If you have any questions, feel free to reach out to: info@welltold.com

We will do our best to respond in 24 hours or less.

FAQ

HOW DO I CANCEL OR MAKE CHANGES MY SUBSCRIPTION ORDER?

We try to make this as easy as possible. If you are on a monthly subscription plan and your next order has not been process yet, you can log into welltold.com and click "My Account" then click "My Monthly Plan". You can edit your current order on that page.

HOW DO I CHANGE MY BILLING INFORMATION?

Log into your account and click on “Billing Information” select “Edit” and add or modify your information.

WHAT TYPES OF PAYMENT / CREDIT CARD DO YOU ACCEPT?

Visa, Mastercard, American Express and Discover.

HOW MUCH DOES SHIPPING COST / WHAT ARE THE SHIPPING FEES?

Shipping is free for all orders over $50. For orders under $50 shipping costs $9.5.

HOW LONG / HOW MANY DAYS DOES SHIPPING TAKE?

We process all orders within 24 hours of being ordered by you. Depending on where you live, you can expect to receive your order within 3 to 5 business days after your order has been processed. You will receive an email that will tell you when you can expect delivery. Please note there may be shipping delays due to COVID-19.

DO YOU SHIP INTERNATIONALLY / WORLDWIDE / OVERSEAS?

Sorry! We only ship to the U.S. and Canada at the moment. Please sign up and we’ll let you know when we start delivery to you!

HOW CAN I SEND MY ORDER TO ANOTHER LOCATION? HOW CAN I SEND AN ORDER AS A GIFT?

Sending your order to someone else is easy. Simply log out of your account and sign up the new person so they have their own account. You can enter your credit card on their account if you want to send a gift.

HOW CAN I TRACK MY ORDER?

Once your order has been fulfilled and is ready for shipping, you will be notified by email with your tracking number and a link to the carrier’s site. We use DHL in the United States and Canada Post in Canada. Can’t find your tracking number? Contact us at support@welltold.com and we can re-send it to you.

HOW DO I RECEIVE AN INVOICE FOR MY ORDER?

You will receive an email confirming your order with details of your purchase along with the amount that has been charged to your credit card.

WHERE CAN I VIEW MY ORDER HISTORY?

WHAT IS A HEALTH TIP CARD?

Each product is shipped with a Health Tip Card, which provides you quick and easy ideas to improve your well-being. It’s just a little something we add to each order.

WHAT IF I SOMETHING IS WRONG WITH MY ORDER?

Please contact us at info@welltold.com and we will do our best to fix it at quickly as possible.

I HAVE A COMPLAINT TO MAKE, WHO DO I CONTACT?

Please contact info@welltold.com to discuss your concern.

WHAT IF I HAVEN’T RECEIVED MY ORDER?

If you haven’t received your order, there’s a chance it may still be on its way. Please use the clickable tracking number you received by email to determine the status of delivery. If you still haven’t received your order after 7 business days following receipt of your tracking number, please contact us at info@welltold.com.

WHAT IS YOUR EXCHANGE OR RETURN POLICY?

Due to security reasons, we cannot accept returns.

HOW DO I CREATE AN ACCOUNT?

HOW DO I LOG IN TO MY ACCOUNT?

WHAT DO I DO IF I FORGOT MY ACCOUNT PASSWORD?

Log in to welltold.com by entering the email you provided when you created your account and click “"Forgot Password" to receive a reset password email.

HOW CAN I CHANGE MY ACCOUNT INFORMATION?

HOW DO I CHANGE MY SHIPPING ADDRESS?

IS MY CREDIT CARD INFORMATION SAFE?

Yes, we do not store your credit card information on any of Well Told Health’s servers, computers or network. Once you enter your credit card information, it is transmitted directly to Shopify pay, Paypal or Stripe, all of which are considered the safest credit card processors in the world.

HOW DO I CHANGE MY CREDIT CARD INFORMATION?

If you need to change your credit card information, you can delete your existing card and add a new one.

HOW CAN I DELETE MY ACCOUNT?

You can disable your account by logging into your account and clicking "Disable Account”.

IF I DELETE MY ACCOUNT, WILL MY PERSONAL INFORMATION, CREDIT CARD INFORMATION, OR ORDER HISTORY BE SAVED?

You can disable your account by logging into your account and clicking "Disable Account”. Your credit card information is not stored on Well Told’s systems. Once you disable your account, we only keep a record of your order history.

HOW MANY ORDERS CAN I MAKE AT A TIME?

You can order as many products as you want.

WHAT HAPPENS IF A PRODUCT IS OUT OF STOCK OR ON BACKORDER?

You can sign up for a backordered product on the product page and we will only charge your credit card when it becomes available and we ship the product to you. We will keep in touch with you by email to let you know when you can expect your backorder to be fulfilled.

DO YOU HAVE ANY SPECIAL OFFERS, PROMOTIONS, DISCOUNTS, SALES, OR COUPONS?

If you refer a friend and that person makes a purchase, you both earn $10 off your next purchase, which we think is pretty great! Occasionally, we may also release special offers, promotions, discounts, sales, or coupons. Sign up for our newsletter, check our website regularly, or follow us on Facebook, Instagram, or Twitter to find out about our latest offers.

WHERE DO I FIND MY STORE CREDITS?

Log in to welltold.com and click “My Account” then click “Store Credits” and you will see them all listed there. Store credits are automatically applied to your next payment.

WHAT IS YOUR PRIVACY POLICY?

We recognize the importance of your right to privacy and want you to be familiar with how we collect, use and disclose any personal information that individually identifies you (e.g. name, phone number, email address).

HOW DO I VIEW MY MONTHLY PLAN?

Log in to welltold.com and click “My Account” then go to “My Monthly Plans”. All of the information regarding your plan will be listed here.

HOW DO I CANCEL MY MONTHLY PLAN?

Log in to welltold.com and click “My Account”. Then go to “My Monthly Plans”, select “Cancel My Monthly Plan”, and confirm.

CAN I PUT MY MONTHLY PLAN ON HOLD?

Of course! Log in to your account and go to “My Monthly Plans” and select “Pause My Monthly Plan” then select the dates you’d like to hold and click “Pause My Plan”.

HOW DO I KNOW WHEN MY NEXT MONTHLY PLAN SHIPMENT COMES IN?

Log in to your account and go to “My Monthly Plan” scroll down to “Plan Details” and your next shipment date will be indicated.

HOW DO I CHANGE MY DELIVERY ADDRESS?